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HR horror stories

16 July 2009

Sarah Butcher

Following various deprecatory comments on this site about the HR profession, we’ve looked into whether things are really as bad as they seem. Upon investigation, the main critics appear to be recruiters, who have the following horrid things to say about their close genetic relatives:

• “It’s always helpful to speak to the line, but HR will sometimes get on a high horse and say come through me and I’ll pass on the message. It just doubles the amount of time it takes to do anything.”

• “The worst thing is when they hire people we’ve introduced to them behind our backs. When we query this they then lie about the size of the package they’re paying in order to reduce the fee. You’ll get a guy who you know was paid $4m last year and they’ll say they got him for £100k. The trouble is that they get paid according to how much money they can save.”

• “They’re always trying to set up in-house databases, and they tell you that if you want to do business with them you’ll have to enter candidates’ information onto their database first. Eventually they’ll have a database of their own and won’t need you any more.”

• “They love to try and disrupt your relationship with the line manager. If you’ve got a good relationship with the line you can often avoid them – the line manager will take the whole process forward without HR and bring them in at the end to draw up the contract. However, HR tend to remember this and the recruiter always gets kicked in the end.”

• “They’re generally a lot of 'dolly birds' who need to justify their position.”

There were also some nice things said about HR. “The good ones understand their roles in the process and don’t try to control it too much,” said one headhunter. “As facilitators they can marshall MDs and prompt feedback if they’re too busy to give it.”

“It’s much better now because all the rubbish HR people have been sacked,” said another one.

Comments (36)

Re ATL's comments "love dealing with HR...they are a dream": Strong stuff you have been smoking, please return to Planet Zog.

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Comments (36)

  • Really insightful comments on behalf of the recruiters - just completes the picture from employees in the front office. Everybody with reasonable experience should know that HR is only there when you are already fired.

    They are complete management drones - once they have been given a name and a hit target, they make sure that processes are followed as to minimise the severance expenses of a bank and also chances of unfair dismissal lawsuits. So a review is initiated and often painful processes followed in order to fire someone 6-12 months down the line rather than outright.
    If someone is in such a situation, see the game that's on and hire a lawyer immediately.

    CDSnotWMD 16 Jul 2009

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  • Who cares?

    Junkbondage 16 Jul 2009

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  • I've always been baffled as to what they actually do. I encountered them once in 5 years.

    Kloot 16 Jul 2009

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  • I work for a (proper) search firm in the city, and to be completely honest, I love dealing with HR. This is because we have 4-5 clients who do business with us, and HR are a dream come because they understand the lengths we have gone to in order to set these relationships up. As long as we are completely transparent in our processes they are a great asset to our company. It's because of "CV spitting" recruitment firms that HR becomes an obstacle, because you are indeed undermining their role. Line relationships are critical to our business, but then again so are senior HR relationships. I can say that I have retained business with certain banks simply because I have a great relationship with a manager within human resources. So, regardless of their movement or mine, we can rely on each other to facilitate the expansion of their respective businesses.

    ATL 16 Jul 2009

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  • A poor workman always blames his tools and thus a poor recruiter always blames HR...

    Maoam 16 Jul 2009

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  • Recruiters should be careful what they say. I used to be an agency Recruiter, and now I am in "HR". When I was a Recruiter I hated HR, and now that I am in HR I sympathise; it's actually not so easy being this side of the fence. You have to deal with hundreds of agency calls per day, and you are the one in the firing line with the business. The reason HR restrict line management contact is so that we can do our job properly; it's only at the request of the "powers that be" that we channel things through the HR department. That's the whole point of having a centralised recruitment function. In terms of setting up databases, I would love to see a Recruiter manage a recruitment process without THEIR database. It's the same thing. How else can we deal with the hundreds of applications that we get directly as well as all of the agency CV submissions? Most of these "databases" have address and email details required as standard. I know this as I have just gone through the evaluation process for ours. This doesn't mean we are going to "steal" your candidates.

    LB 16 Jul 2009

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  • I sympathize with both sides of the argument here. In my experience the :dolly bird" type is less prevalent nowadays-They used to be there in abundance-almost deliberately being unhelpful and self satisfyingly smug, embracing their big brand name behind their own rather little personalities-and being deliberately difficult. Times change however, and I'm not sure that big firms can afford to have their existing or potential future employees p1ssed off by that culture anymore. I've had good and bad experiences recently. Oh, and my good lady is head of HR at a very famous International Bank!

    woldingham 16 Jul 2009

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  • And that was because I needed a reference for my landlord saying I had a job. Next stop Bangalore methinks.

    Kloot 16 Jul 2009

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  • Re ATL's comments  "love dealing with HR...they are a dream":
    Strong stuff you have been smoking, please return to Planet Zog.

    17 years in 'Proper' Search 16 Jul 2009

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  • The folk who try to sidestep HR or undermine them with the line to make a couple of placements at OTT margins, arent the people that will still be involved with the client two years down the track.. The recruiters with real longevity will work through the clients system in the right way.

    The agents making the comments above, will by now be taking their spikey mullets and acne down to job centre plus, when their not sending their CVs for entry level in-house jobs.

    Dave 16 Jul 2009

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